The availability of the customer and technical support that a website hosting company provides can tell you a lot about the services they supply as well. In case you can use just email messages or tickets, you have most likely discovered a reseller not the hosting supplier. If this is the case, you will have to wait for several days so as to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to get hold of the real hosting company for extra help. If the provider can provide several means of communication with short response time available at any moment, they're almost certainly the top provider, not just a reseller. Therefore you will enjoy well-timed assistance and excellent support since they'll have direct access to the servers where your account is. No matter what the problem - technical or sales, it's always better to have the option to get in touch with your website hosting company directly via your preferred way of communication.
24/7 Customer Support in Website Hosting
We provide you with 24/7 billing, customer and technical support for all our Linux website hosting packages. Even if you are not our client yet and you have questions, we will help you promptly and supply you with the needed info, to give you the choice to make the very best decision when you get your new web hosting account. We are available any time, including weekends and holidays, and we provide several ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we have multiple telephone numbers globally, so that you will be able to call the one which is closer to you. The maximum response time for the email messages and your tickets is one hour. The actual response time is around 15-20 min, so you can forget all about waiting for days and nights to receive support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to get prompt help, especially if your site is not functioning as it should be for some reason. All our Linux semi-dedicated packages include 24/7 customer and tech support, so that if something comes up, you will be able to use several ways to contact us - phone line with several local numbers around the globe, live chat, emails and tickets. The first two methods are for billing, pre-sales and general issues, which means that if you don't have an account yet, for instance, you're able to receive additional info about our services, or we will help you with less complicated technical issues. The next two methods are for strictly technical matters or anything that's more time-consuming as it's more convenient to track the conversation between you and our support crew. The warranted maximum reply time for them is just 1 hour, the actual one - 15-20 minutes, so you will not have to wait for a whole day in order to get support like you may need to do when using the services of other service providers.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max reply time warranty, you will receive timely support when you purchase a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, which means that any time you open a support ticket through your billing account or you send an email message related to any kind of issue with the server or the pre-installed software on it whatever the time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the better option when the issue in question needs more time to be resolved or when it has to be sent to our administrators, as it's easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to phone us or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our admins will also help you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.