In case you’ve ordered a web hosting package and you have certain questions related to a concrete function/feature, or in case you’ve experienced a certain predicament and you require help, you should be able to contact the respective support staff. All web hosting providers deploy a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, because the very best way to fix a problem most often is to send a ticket. This communication model makes the replies exchanged by both sides easy to follow and enables the client support engineers to escalate the case in case, for instance, a server admin should intervene. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you have to have at least two separate accounts to get in touch with the customer support staff and to actually manage the hosting space. Incessantly switching from one account to the other may sometimes be a bore, not to mention the fact that it takes a very long period of time for the vast majority of hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Website Hosting
In stark contrast with what you may find with lots of other web hosting providers, the ticketing system that we are using with our Linux website hosting packages
is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not have to memorize different log-in credentials, as you’ll be able to manage your tickets and the web hosting account itself in one single location. So, if you’ve got an enquiry or face a challenge, you can touch base with our customer care staff immediately. Our ticketing system comes with an intelligent search option. This goes to say that even if you have submitted an enormous number of tickets over the years, you will be able to track down the one that you need without effort. In addition, you can check knowledge base hints on tackling commonly faced challenges.
Integrated Ticketing System in Semi-dedicated Hosting
We find it far more efficient to manage everything in one single place, which is the reason why we have implemented a ticketing system into the in-house developed Hepsia Control Panel, which comes with each semi-dedicated server
package. This will permit you to manage the communication with our tech support staff along with your hosted content, which means that you will not have to memorize additional login credentials for another admin console. You’ll be able to submit a new ticket or to check the status of an old one with no more than a few mouse clicks whilst you are browsing the content within your account. You can also go through older tickets using an intelligent search box or read relevant help articles, which offer solutions to commonly confronted challenges. The inbuilt trouble ticket system is closely monitored 24x7x365 with the maximum ticket response time being only 1 hour, so there’ll always be someone to help you out.