If your web hosting service provider provides live chat support, you'll be able to talk to an agent live and find out helpful information or get an issue resolved timely. The key advantage of using chat rather than calling to talk to a live person is that you'll need only a computer with Internet connection, so you won't pay any rates in case you're in a different state or country. In addition, it is a lot easier to copy and paste information such as domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other side over the phone. The live chat is also a faster way to contact your website hosting company's support crew in comparison to using a ticketing system. Last, but not least, when some issue requires some more time to be dealt with, you'll be able to do something different while you wait for assistance on the live chat, which means that you won't lose time - something that's not possible when you're on the phone.