What does ?phone support? mean in the world of web hosting?
Despite the fact that this is not the keyfactor in order to recognize a trustworthy website hosting provider from a bad one and a reseller from a real supplier, being able to call and talk with a live person is a sign that you are not using the services of a one-person service provider and that you will be able to reach somebody when you're in need of help. The telephone support for web hosting services may vary from general to experienced, thus the problems which can be resolved through a phone call differ based on the provider. In the general case, these matters are more basic and include billing or 1st level technical issues as more complex tasks often need a support ticket where both you and the administrators can track what's going on with a given issue. Nonetheless, being able to call your provider will save you a lot of time and efforts for the countless small things that will eventually show up at the time you manage your hosting account.
Phone Support in Website Hosting
In case you choose to use one of our Linux website hosting packages
, you can get hold of our customer support crew over the phone for 14 hrs per day. We can help you choose the ideal plan for your websites as we realize that it is better to discuss these matters with a live person. If you already own an account, we are able to assist you with all sales/billing questions as well as general issues, even with some technical troubles that don't require a lot of time or escalation to an administrator as it will be more convenient to open a ticket for time-consuming issues so as to have the communication in a single place. We now have telephone numbers in the US, Great Britain and Australia, so you will be able to call the one you prefer and talk with our representatives.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server
plans that we supply feature live phone support for fourteen hours daily. In case you're not sure which plan is suitable for your sites, you would like to find out more about the plan's features or you need any other kind of information about our solutions, you will be able to call any of the local telephone numbers which we have in the United States, the United Kingdom and Australia and our customer support agents will help you. In case you already own an account, you're able to contact us about sales and general matters, although we are often able to assist with a large number of tech issues as well. For entirely technical difficulties you should employ our integrated ticketing system where the correspondence between you and our tech support crew will be in one place, which is the better option when your issue requires more time to be taken care of or it has to be escalated to our system administrators.