Technical Support Channels
A 1–Hour Response Time Guarantee
Every help request you submit to us will be attended to within maximum 1 hour. If your trouble ticket or email calls for further assistance from an admin, we’ll without delay forward it and leave a comment to let you know that your case is being examined. If you order our Optional Managed Services package, any of the server management services included there will be executed at a time of your preference.
A Top–Notch Support Service
We will be at your disposal 24x7x365 to reply to any questions that you may have about our Hosting Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also need assistance handling server administration tasks, you can examine our Optional Managed Services package, which includes backup space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures
A User–Friendly Help Section
We have equipped our Hosting Control Panel with an exhaustive knowledge base, which includes in–depth explanations of all its features and functions. Additionally, we have shot in–depth video tutorials that will further instruct you how to carry out a given action or resolve a common issue. The instructional articles and the tutorial videos are easily accessible from each section of the Hosting Control Panel via the Help and Videos buttons in the upper right corner.