A 99.9% Server Uptime
The advantage of setting up your own website hosting platform is that you do not need to be worried about compatibility – you set up a particular set of software tools in such a way so as to be compatible with a given set of hardware components. The result is something far more steady and reliable, since there are much less potential risks of failure. We’ve set up our cloud hosting system using proven hardware components coupled with a seriously customized version of SELinux in an attempt to create an exceptionally secure and safe home for your personal web sites.
That’s why, with each of our Linux website hosting packages plans we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
To be able to supply an enterprise–grade hosting service, you can rarely depend on the default network configuration in a datacenter. We have built our own custom network in an effort to ensure an extremely fast connection speed with the rest of the world.
And because of this, regardless of which datacenters you choose: our data center in the US, our data center in the UK, in our data center in FI, in our data center in East Europe or our data center in AU, you will take advantage of a guaranteed 99.9% network uptime. And this guarantee is valid with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
While we have done pretty much everything to minimize all possible risks with our cloud hosting packages and despite the fact that we offer exceptional client support, there are cases when the client is simply not content with what we are offering. Or he has to upgrade to a more powerful hosting service, like a virtual private server or a dedicated hosting server.
For this reason, we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t satisfied, we will give you your money back.
24/7 Technical Support
If you’ve ever been forced to wait for hours to receive a response, you are aware of how frustrating this can be, even more so when your website is at stake. For this reason, we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our tech support engineers will be at your disposal and they will get back to you within 1 hour. And the best thing is that their average ticket response time is less than 20 minutes!